Milestones Chief Marketing Officer, Rivers Pearce, was the featured guest on The Customer Experience Podcast, a leading podcast focused on how to create world-class customer experiences. Host Ethan Beute and Rivers discussed a wide range of topics including:
- How the language of customer experience has evolved over time
- How to move beyond a transactional mindset to a homeowners-under-management mindset
- How referral-based businesses have been disrupted by technology
- Where you can adapt to physical and digital distance using humans in the era of smart technology
- What it means to be a trusted advisor of your customers
Listen to the full podcast here.