Milestones Chief Marketing Officer, Rivers Pearce, was the featured guest on The Customer Experience Podcast, a leading podcast focused on how to create world-class customer experiences. Host Ethan Beute and Rivers discussed a wide range of topics including: 

  • How the language of customer experience has evolved over time
  • How to move beyond a transactional mindset to a homeowners-under-management mindset
  • How referral-based businesses have been disrupted by technology
  • Where you can adapt to physical and digital distance using humans in the era of smart technology
  • What it means to be a trusted advisor of your customers

Listen to the full podcast here.


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